COMPLAINTS
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SEA, in accordance with Regulation (EU) 2016/679 and in compliance with UNI standard 10600, as well as pursuant to ENAC circular GEN06 31/10/2014, commits to responding to complaints as quickly as possible and in any case within 28 days from the date of receipt of the communication. The list of areas of competence and the services offered is available inside the Service Charter.
Pursuant to ART resolution no. 92/2024 on passenger rights and obligations, after 60 days from sending a complaint, it is possible to contact the Transport Regulatory Authority through the electronic complaint acquisition system (SiTe) available on the website www.autorita-trasporti.it, or by filling in the specific forms to be sent by certified mail to pec@pec.autorita-trasporti.it or by email (art@autorita-trasporti.it).
For more information on the methods, terms and conditions for submitting complaints to the Authority, please consult the website www.autorita-trasporti.it/en/
